Question 1

What sizes do you offer for kids?

Accepted Answer

We currently offer:

https://static.wixstatic.com/media/fbe313_96e21dcd0fbd4e86b83cba1ee0479d8d~mv2.jpg

https://static.wixstatic.com/media/fbe313_cf76a7c591ac4cf5a2cf4373cd656082~mv2.jpg

Our collections will grow over time, but as we are a small business and have just started we appreciate your excitement and patience to grow with us.

Question 2

Do you offer gender-neutral options?

Accepted Answer

Yes! We have a range of gender-neutral styles and colors to suit every kid’s personality.

Question 3

What materials are your clothes made from?

Accepted Answer

Our clothes are made with soft, high-quality fabrics, like 100% cotton, organic cotton, and eco-friendly blends. Each item is crafted to be gentle on kids' skin and easy to care for.

Question 4

Are your clothes machine washable?

Accepted Answer

Absolutely! Our clothes are designed to withstand frequent washing and playtime. For best results, please follow the care instructions provided on each garment.

Question 5

How long does shipping take?

Accepted Answer

Please note that to decrease waste and print on demand flexibility as we grow, shipping currently occurs in the following instances:

U.S. and Canada:
 • Flat Rate (Standard): Typically delivers within 3–4 business days after fulfillment.
 • Standard Rate with CO₂ Offsetting: Also delivers within 3–4 business days after fulfillment, with an added environmental benefit.
 • Express: Offers faster delivery, usually within 1–3 business days after fulfillment.

Outside of the U.S and Canada:
 • Flat Rate (Standard): Delivery times range from 5–20 business days after fulfillment, depending on the destination.
 • Standard Rate with CO₂ Offsetting: Similar delivery times as the standard rate, with carbon offsetting included.
 • Standard DDP (Delivered Duty Paid): Available for select countries like the UK and Canada, this option includes customs duties and taxes in the shipping price, with delivery typically within 3–7 business days after fulfillment.
 • Express: Provides expedited international delivery, usually within 1–3 business days after fulfillment.

Question 6

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package's journey to your door.

Here's how:
1. Shipping Confirmation Email: Once an order is fulfilled and shipped, customers receive a shipping confirmation email from Printful. This email contains a tracking number linked to a dedicated tracking page.

2. Accessing the Tracking Page: By clicking on the tracking number in the email, customers are directed to a white-label tracking page. This page consolidates data from multiple sources, providing real-time updates on the shipment's status. 
3. Subscribing to Email Notifications: On the tracking page, customers have the option to subscribe to email notifications. By entering their email address, they receive timely updates about their shipment's progress, ensuring they stay informed throughout the delivery process. 
4. Branded Tracking Experience: For store owners using platforms like Shopify, WooCommerce, Wix, or Squarespace, the tracking page can be customized to reflect the store's branding. This includes adding logos, contact information, social media links, and call-to-action buttons, enhancing the customer's tracking experience.

Question 7

What is your return policy?

Accepted Answer

As we  currently use a third party print on demand provider we have to adhere to their policy. We, therefore like to be transparent with our customers that then includes the following:

Printful's return policy is designed to address various scenarios related to order fulfillment and customer satisfaction. Here's an overview:

Claims for Misprinted, Damaged, or Defective Items:
 • Timeframe: Claims must be submitted within 30 days after the product has been received.
 • Resolution: If the claim is deemed valid, Printful will cover the expenses associated with correcting the issue.

Packages Lost in Transit:
 • Timeframe: Claims should be submitted no later than 30 days after the estimated delivery date.
 • Resolution: Printful will investigate and, if necessary, cover the costs related to the lost package.

Return Address:
 • Default Setting: The return address is set by default to the Printful facility.
 • Unclaimed Returns: If a returned shipment remains unclaimed for 30 days, it will be donated to charity.
 • Alternative Return Addresses: If you choose to set a different return address, you become liable for any returned shipments you receive.

Incorrect Address Provided:
 • Procedure: If an insufficient or incorrect address is provided, the shipment will be returned to Printful's facility. You will be responsible for reshipment costs once an updated address is confirmed.

Unclaimed Shipments:
 • Procedure: Shipments that go unclaimed are returned to Printful's facility. You will be liable for the cost of reshipment to yourself or your end customer.

Returns Due to Customer's Change of Mind:
 • Policy: Printful does not accept returns or offer refunds for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.

• Procedure: If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.

Sealed Goods:
 • Policy: Printful does not accept returns of sealed goods, such as face masks, which are not suitable for return due to health or hygiene reasons.

• Procedure: Any returned orders with face masks won’t be available for reshipping and will be disposed of.

For more detailed information, please refer to Printful's official Return Policy: https://www.printful.com/policies/returns.

Question 8

Can I exchange an item for a different size?

Accepted Answer

Yes! If the size isn’t quite right, we offer one free exchange per item within [X days]. Just reach out, and we’ll send you the correct size if it’s available.

Question 9

How do I care for clothes with prints or embroidery?

Accepted Answer

For best results, wash printed and embroidered items inside out in cold water and hang to dry. Avoid ironing directly on prints or embellishments.

Playful. Bold. For Every Kid. 🌈 Shop Our New Gender-Neutral Collection Today!

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